Our Stakeholders

By ‘stakeholder’ is meant any community with an interest or concern in the organisation, which may be internal or external to the company, shareholders, employees, customers, suppliers, government, society (trade organisations, NGOs, etc.), who affect or are affected by the actions and outcomes of the organisation and with whom a relationship develops based on empathy and understanding.

DIALOGUE WITH STAKEHOLDERS

 BANK OF AFRICA

Structuring and reinforcing dialogue with its stakeholders

CUSTOMERS

Customer satisfaction

Customer satisfaction surveys, mystery customer surveys, handling customer complaints effectively

SUPPLIERS

Responsible supplier relationships

Responsible Buying Charter

Supplier surveys

ONGs

Compliance with ESG undertakings

Responding to the needs of society

UNEP FI Global Compact

Environment Charter

Ministry of National Education

REGULATORS

Developing best practice in environmental and social aspects

Bolstering ethics and transparency practices

Ongoing dialogue with the financial market authorities and the Central Bank

EMPLOYEES

Professional development

Promoting a sense of belonging

Social barometer

Framework agreements

Partnership with trade unions

SHAREHOLDERS/INVESTORS

Information, transparency, dialogue and empathy

Communication: Shareholder letters

Roadshows